FAQs

Click on the hyperlinked questions to view the specific answer.




Payment, Checkout, and Pricing


What credit cards do you accept?

The Schneider Electric Solar store accepts the following payment methods: Visa, Mastercard, American Express, and Discovery.


Can I change or cancel my order?

We try to ship orders as soon as possible. If you need to change or cancel your order, please log into your account and submit a new case.


Order, Shipping


How can I check the status of my order?

Once we receive an order, you will receive a confirmation email that includes the order number. If you create an account with us, you can sign in to your account and select Purchase History to check the status. You can also check at Order Status located in the footer (Order number and Email Address or ZIP Code are required).


Does Schneider Electric Solar ship to a PO box?

No, we don’t. We only ship to residential or business addresses.


Where does Schneider Electric Solar ship products to?

This store ships to Australia. For other regions, please visit here.


Can I track a shipment?

Yes. You can find the tracking information in email or in order status.


Returns


Can I return a product?

Solar products purchased from the Schneider Electric Solar online store may be returned within 30 days after shipment. Please see our Terms & Conditions for more information about our return policy.


How do I start the return process?

To initiate a return for products purchased from the Schneider Electric Solar online store, please submit a case.


What can I expect a refund for my return?

With a few exceptions, we will reimburse you for unopened returned items in the same way you paid for them. Please see our Terms & Conditions for more information about our return policy.


Technical Support, Product Inquiries


Where can I find technical support for the product I purchased?

Please visit here to contact our technical support for post-purchase support.


I have a general product question regarding an item sold in the Schneider Electric Solar store. Whom can I contact for help?

For general questions regarding our products, please sign in to your account and submit a new case.


Account, Privacy


What are the benefits of creating my account?

There’re many! To name a few, you can sign in to view your purchase history, reorder items quickly, and submit a case.


Is my information secure?

Schneider Electric Solar cares about protecting your personal information. For more information about our privacy policy, please visit here.